gcup88 Terms and Conditions of Use

1 Introduction

These Terms and Conditions ("Agreement") are a legally binding agreement between you ("User" or "Member") and gcup88 ("Platform", "we" or "gcup88"). This Agreement governs the use of the gcup88 website and all services offered, including online slots, live casino, sports betting, crash games, online poker and all other products available under this platform.

gcup88 operates under international licensing and provides online entertainment services to adult players. The platform offers a safe, transparent and responsible gaming environment.

This document should be read together with the gcup88 Privacy Policy and Responsible Gambling Policy, all of which form the complete agreement between the user and the platform.

2 User Eligibility

To register and use gcup88 services, you must meet the following requirements:

• Minimum age: You must be 21 years of age or older. gcup88 does not permit individuals below this age limit to register or use the platform in any capacity.
• Legal capacity: You must be capable of entering into a legally binding contract.
• Not an employee: You are not an employee, agent, partner or immediate family member of a gcup88 employee.
• One account: Each user is only permitted to hold one active account. Holding multiple accounts is strictly prohibited.
• Accurate information: All information provided during registration is true, accurate and current.

3 Account Registration and Management

During the registration process, you are required to provide complete and accurate information. gcup88 reserves the right to request identity verification documents such as MyKad or relevant documents for account verification purposes (KYC — Know Your Customer).

Regarding account security, users are fully responsible for:

• Keeping the username and password of your gcup88 account confidential.
• Ensuring that no third party uses your account without authorisation.
• Reporting any unauthorised access to the gcup88 support team immediately.
• Ensuring that the device used to log in is secure and free from malware.

gcup88 is not responsible for any losses that occur as a result of a user's negligence in maintaining the security of their login credentials.

4 Deposits and Withdrawals

gcup88 accepts deposits and processes withdrawals through the following payment methods: Touch 'n Go eWallet, DuitNow, FPX online banking, Boost, ShopeePay, and cryptocurrencies namely USDT, BTC and ETH. All transactions are processed in Malaysian Ringgit (MYR) except cryptocurrency transactions.

Applicable transaction limits:

• Minimum deposit: RM20 per payment method.
• Minimum withdrawal: RM100 per withdrawal transaction.
• Withdrawal processing time: Between 5 and 30 minutes after approval is confirmed.

All withdrawal requests are subject to standard security checks. gcup88 reserves the right to request additional verification before approving a withdrawal to ensure the security of user funds. Deposited funds may only be withdrawn to an account or digital wallet registered under the same user's name.

gcup88 does not charge any internal processing fees for deposits and withdrawals, however users may be charged by their respective payment providers.

5 Bonuses and Promotions

gcup88 offers various bonuses to members, subject to the following terms:

Welcome Bonus: New members are eligible to receive a first deposit bonus of 100% up to a maximum value of RM1,500. This bonus is subject to a rollover requirement of 15 times the bonus amount received before the bonus funds can be withdrawn.

Example calculation: If you deposit RM100, you receive a RM100 bonus bringing your account balance to RM200. The rollover required is RM100 × 15 = RM1,500. If the deposit is RM3,200, the maximum bonus of RM1,500 is received bringing the balance to RM4,700, and the rollover required is RM1,500 × 15 = RM22,500.

General terms for all gcup88 bonuses:

• Each member is only eligible for one bonus claim per promotion unless otherwise stated.
• Bonuses cannot be transferred between accounts.
• gcup88 reserves the right to modify, suspend or cancel any promotion at any time with appropriate notice.
• Any attempt to abuse the bonus system, including through hedging or coordinated betting, will result in the cancellation of the bonus and possible account closure.
• gcup88's decision regarding bonus claims is final.

6 Game Rules and Betting

All games provided on the gcup88 platform are operated in accordance with industry standards set by the relevant software developers. Users agree to comply with the specific rules for each type of game.

Regarding game outcomes:

• The outcome of all games is final and cannot be disputed unless there is clear evidence of a technical failure.
• In the event of a technical disruption during a game, gcup88 will assess the situation based on system records and take appropriate action.
• gcup88 reserves the right to void bets found to be in breach of these terms or that occurred during a system disruption.

For sports betting, all wagers are subject to the rules of the relevant sport. gcup88 reserves the right to cancel or adjust bets affected by official results, changes to match schedules or other exceptional circumstances.

7 Prohibited User Conduct

Users agree not to engage in any of the following activities while using the gcup88 platform:

• Cheating, manipulating or interfering with fair gameplay.
• Using automation software, bots or unauthorised third-party tools to interact with the platform.
• Opening multiple accounts to obtain bonuses or unfair advantages.
• Using credit card or bank account information that does not belong to you.
• Participating in any money laundering activities or suspicious financial transactions.
• Distributing content that is illegal, harmful or fraudulent through the platform.
• Attempting to access restricted areas of the platform or interfering with system security.

A breach of any of the above rules may result in immediate account suspension, forfeiture of balance and bonuses, and reporting to the relevant authorities if necessary.

8 Account Closure and Suspension

Users have the right to close their account at any time by contacting the gcup88 customer support team. Before account closure, all rollover requirements related to bonuses must be completed. Real cash funds (not bonus funds) in the account may be withdrawn following standard procedures.

gcup88 reserves the right to suspend or close an account in the following circumstances:

• The user breaches any part of these Terms and Conditions.
• Information provided during registration is found to be inaccurate or false.
• There is suspicious or potentially fraudulent activity on the account.
• The user fails to provide the required identity verification documents.
• The account has been inactive for an extended period in accordance with the gcup88 inactive account policy.

If an account is closed due to a breach, gcup88 reserves the right to withhold the account balance until the investigation is completed.

9 Limitation of Liability

gcup88 will not be held liable for any losses, damages or claims arising from:

• Service disruptions caused by factors beyond the platform's control, including internet network outages, third-party provider failures or natural disasters.
• Losses or damages arising from the user's own actions or decisions while using the platform.
• Inaccurate information provided by the user during registration or use of the platform.
• Use of a user's account by a third party due to the user's negligence in maintaining account security.

gcup88's liability to users under any circumstances is limited to the value of the actual balance held in the relevant user's account at the time the claim is made.

10 Amendments to Terms and Conditions

gcup88 reserves the right to amend, update or replace any part of these Terms and Conditions at any time in accordance with operational requirements, legislative changes or platform policies. Notice of changes will be provided through the platform or registered email.

Continued use of the platform after the effective date of any amendment is considered acceptance of the updated terms. Users who do not agree with the amendment have the right to close their account before the effective date of that amendment.

It is the user's responsibility to check this Terms and Conditions page from time to time to ensure they are always aware of the latest applicable terms.

11 Governing Law and Jurisdiction

This agreement is governed and interpreted in accordance with the laws applicable under the international licence held by gcup88. Any dispute arising from or in connection with these Terms and Conditions shall first be resolved through amicable negotiation.

If resolution through negotiation is not achieved within a reasonable period, the dispute may be referred to arbitration or appropriate legal proceedings based on the relevant jurisdiction.

Users acknowledge that they are responsible for ensuring their participation in online gambling activities is legally permitted in their location. gcup88 makes no representation regarding the legality of using the platform in any particular location.

12 Contact Us

If you have any questions about these Terms and Conditions or need further clarification, the gcup88 team is ready to assist through the following channels:

• Live Chat: Available 24/7 directly through the gcup88 platform in Malay and English.
• Support email: [email protected]

The gcup88 customer support team operates around the clock, seven days a week, to assist users with any issues related to accounts, payments, bonuses or general enquiries.